Frequently asked questions

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GusHill will refund the full purchase price (excluding shipping costs) less a $25.00 restocking fee if the product is returned in unused condition within 30 days of purchase. Please call  877-475-0269  or submit an inquiry to a GusHill sales at sales@gushill.com representative if you have any questions about this return policy. 

All GusHill products ship from California. We (almost exclusively) use USPS Priority Mail and provide you with a tracking number once your product(s) ship. We typically ship within 48 hours of you placing your order and, depending on where you are in relation to California, most orders arrive within an additional 2-3 days (depending on weekends/holidays).

If the carrier (typically USPS) tracking shows the order was delivered, we consider the order completed. We don’t automatically require signature confirmation. If you want this for security reasons, please let us know and we will add that at no extra charge to you.

If you need signature confirmation or have special shipping needs, please call  877-475-0269  or submit a request.

You may review our Lock Fit Page to confirm lock compatibility. 

Yes. For an additional cost, GusHill can arrange for multiple locks to be keyed alike. Please call  877-475-0269  or submit an inquiry to communicate with a GusHill sales representative about your specific needs. 

Yes. Please call  877-475-0269  or submit an inquiry to communicate with a GusHill sales representative about authorized retailer options  

Yes. Please call  877-475-0269 to talk with a GusHill sales representative about international shipping, or contact us to place your order. 

Please call  877-475-0269 or submit an inquiry to communicate with a GusHill sales representative about ordering replacement keys.