FREQUENTLY ASKED QUESTIONS

What is our Shipping Policy?

GusHill provides two shipping options:

  1. Standard: A fee of $4.99 per product for standard U.S. Postal Service shipping (typically arrives within 5-7 days).
  2. Expedited: A fee of $9.99 per product for expedited processing and shipping (typically arrives within 3-4 days).

If you need faster service, please call (209-304-0000) or submit a request.

What is our Refund Policy?

GusHill will refund the full purchase price (excluding shipping costs) less a $25.00 restocking fee if the product is returned in unused condition within 30 days of purchase. Please call 209-304-0000 or submit an inquiry to a GusHill sales representative if you have any questions about this return policy.

I'm buying multiple locks - can they be keyed alike?

Yes. For an additional cost, GusHill can arrange for multiple locks to be keyed alike. Please call 209-304-0000 or submit an inquiry to communicate with a GusHill sales representative about your specific needs.

Do you provide discounts for bulk orders?

Yes. Please call 209-304-0000 or submit an inquiry to communicate with a GusHill sales representative about your specific needs.

Can I carry your product in my store?

Yes. Please call 209-304-0000 or submit an inquiry to communicate with a GusHill sales representative about authorized retailer options.

Does GusHill sell and ship locks to consumers outside of the United States

Yes. Please call 209-304-0000 to talk with a GusHill sales representative about international shipping, or contact us to place your order.

I lost my key to a GusHill lock - what should I do?

Please call (209-304-0000) or submit an inquiry to communicate with a GusHill sales representative about ordering replacement keys.